Alaska Airlines Fails
Well I decided to write this blog on my bad experience with Alaska Airlines not only yes for the bad experience, but more now for the lack of any care in any type of reply. When I did make contact with them there reply was our customer service department will contact you in 45 days. While it hasn’t been 45 days however, I mentioned to them that a week would be acceptable. Now the week and more has passed it’s a good time to vent about Alaska Airlines. My hopes with any complaint or concern truly isn’t to get anything FREE or to get refunded, its simply to insure large companies recognize they cannot continue to offer bad service to customers and that consumers have an expectation when they pay good money for trips, in this case a flight from Hawaii to Seattle.
Family Holiday
Family holiday from Tofino BC Via Seattle to Hawaii . I will say the flight down was enjoyable very common … a family of 4 books flights checks in sits together and gets to destination.. Bla Bla
Flight home not to so similar.
Its starts by arriving 1.5 hours before flight time to check in. Upon checking in counter attendant advisees me that they had errored and put all for of our family in the exit rows. As two family members were under 12 (actually 3 and 5 yrs old ) this wasn’t going to work very understandable …
So the lady said.. “ I realized the error so we had to put one child by herself and the other child in a seat by himself.. and the two adults can still sit in exit row together.” (yes jaw drops like yours if you have kids) Let me be clear that the suggested idea that the kids were NOT going to sit together … Also let me remind you that the kids are 3 and 5 yrs old.. So I said “ that won’t work the kids are 3 and 5” ….. and can’t sit by themselves….”
“oh she relied “but we have no other seats…”
First before I continue… how does a family of 4 book flights travel down together on one flight and this mess happens on the way back.???(side bar sorry)
“But let me try and figure this all out “ the lady states “and see what we can do”
This problem now has taken nearly 1 hour of me standing there with very impatient kids wondering whats going on.. Yes adding stress to the holiday . The reason its takes so long is the lady is continuing to help other customers rather than me as she really doesn’t know how to FIX the error. She calls in some senior people for assistants and they try together to resolve. After another 20 mins of them both working on it. The one lady says.. I have to get to the gate I have to go..” and literally disappears from the scene.. Left me having to wait for the more senior employee to deal with me… with yes only 20 mins left before departing making the wait well over an hour and yes very stressful for a family travelling with young kids..
So I approach this senior employee face to face and then she says to me “flying with Alaska sir”… I almost fell over.. I said yeah I’m the guy who has stood here for an hour trying to figure this out” oh yeah right sorry” was the reply…
( I know they see 1000’s of people but c’mon)
Anyway few more minutes pass and hands me 4 boarding passes and says “while you won’t like the seats but its all we can do” time is not on our side at this point and I grab the passes. As it turns out two kids are together and wife is in same row BUT 3 seats over And Dad is 15 rows back from family who is on a FAMILY HOLIDAY.
Begged and Pleaded
After my wife begged and pleaded to the reluctant people and with no help from flight crew she convinced them to “switch” seats so the 3 three can Sit together and she can take of the 3 and 5 yr old during the flight…. all worked out for them but I’m still 15 rows back.. Not the end of the world but again it’s a FAMILY Having said all that we came to terms with this.. As we seated I asked the flight attendant that once we get leveled off would he be willing to help ask the anyone near my family if they would be willing to switch.. maybe behind them or in front but just something in the same area code… I said it’s the family in row 16 with the 2 kids” he said “I will see what I can Do”.. 1.5 hours later the flight attendant returned to my seat and said “sorry sir I didn’t see 2 kids in row 6 (yes jaw dropped just like yours just did)
Safe and sound we arrive which is the big picture… but it was at this time I decided to TWEET my thought of “Alaska Airlines Fail Fail… How do they manage?”
Never Again
And it was at this point that I decided to never fly with Alaska Airlines again……. How do they manage to operate.. if small business did this we would have to close doors…. I understand flights are delayed, luggage is lost, food is bad whatever… I would never dare to complain about such petty things.
I guess I won’t truly understand until my 45 days is up and someone from Alaska Airlines cares that a customer has had a bad experience.
Well I decided to write this blog on my bad experience with Alaska Airlines not only yes for the bad experience, but more now for the lack of any care in any type of reply. When I did make contact with them there reply was our customer service department will contact you in 45 days. While it hasn’t been 45 days however, I mentioned to them that a week would be acceptable. Now the week and more has passed it’s a good time to vent about Alaska Airlines. My hopes with any complaint or concern truly isn’t to get anything FREE or to get refunded, its simply to insure large companies recognize they cannot continue to offer bad service to customers and that consumers have an expectation when they pay good money for trips, in this case a flight from Hawaii to Seattle.
Family Holiday
Family holiday from Tofino BC Via Seattle to Hawaii . I will say the flight down was enjoyable very common … a family of 4 books flights checks in sits together and gets to destination.. Bla Bla
Flight home not to so similar.
Its starts by arriving 1.5 hours before flight time to check in. Upon checking in counter attendant advisees me that they had errored and put all for of our family in the exit rows. As two family members were under 12 (actually 3 and 5 yrs old ) this wasn’t going to work very understandable …
So the lady said.. “ I realized the error so we had to put one child by herself and the other child in a seat by himself.. and the two adults can still sit in exit row together.” (yes jaw drops like yours if you have kids) Let me be clear that the suggested idea that the kids were NOT going to sit together … Also let me remind you that the kids are 3 and 5 yrs old.. So I said “ that won’t work the kids are 3 and 5” ….. and can’t sit by themselves….”
“oh she relied “but we have no other seats…”
First before I continue… how does a family of 4 book flights travel down together on one flight and this mess happens on the way back.???(side bar sorry)
“But let me try and figure this all out “ the lady states “and see what we can do”
This problem now has taken nearly 1 hour of me standing there with very impatient kids wondering whats going on.. Yes adding stress to the holiday . The reason its takes so long is the lady is continuing to help other customers rather than me as she really doesn’t know how to FIX the error. She calls in some senior people for assistants and they try together to resolve. After another 20 mins of them both working on it. The one lady says.. I have to get to the gate I have to go..” and literally disappears from the scene.. Left me having to wait for the more senior employee to deal with me… with yes only 20 mins left before departing making the wait well over an hour and yes very stressful for a family travelling with young kids..
So I approach this senior employee face to face and then she says to me “flying with Alaska sir”… I almost fell over.. I said yeah I’m the guy who has stood here for an hour trying to figure this out” oh yeah right sorry” was the reply…
( I know they see 1000’s of people but c’mon)
Anyway few more minutes pass and hands me 4 boarding passes and says “while you won’t like the seats but its all we can do” time is not on our side at this point and I grab the passes. As it turns out two kids are together and wife is in same row BUT 3 seats over And Dad is 15 rows back from family who is on a FAMILY HOLIDAY.
Begged and Pleaded
After my wife begged and pleaded to the reluctant people and with no help from flight crew she convinced them to “switch” seats so the 3 three can Sit together and she can take of the 3 and 5 yr old during the flight…. all worked out for them but I’m still 15 rows back.. Not the end of the world but again it’s a FAMILY Having said all that we came to terms with this.. As we seated I asked the flight attendant that once we get leveled off would he be willing to help ask the anyone near my family if they would be willing to switch.. maybe behind them or in front but just something in the same area code… I said it’s the family in row 16 with the 2 kids” he said “I will see what I can Do”.. 1.5 hours later the flight attendant returned to my seat and said “sorry sir I didn’t see 2 kids in row 6 (yes jaw dropped just like yours just did)
Safe and sound we arrive which is the big picture… but it was at this time I decided to TWEET my thought of “Alaska Airlines Fail Fail… How do they manage?”
Never Again
And it was at this point that I decided to never fly with Alaska Airlines again……. How do they manage to operate.. if small business did this we would have to close doors…. I understand flights are delayed, luggage is lost, food is bad whatever… I would never dare to complain about such petty things.
I guess I won’t truly understand until my 45 days is up and someone from Alaska Airlines cares that a customer has had a bad experience.
